Direct communication
Immediate Notifications for Peace of Mind
At ActiveHome, we understand that emergencies and urgent situations can arise at any time. That’s why we prioritize direct and immediate communication with our clients. If we detect a significant issue during our visit, we don’t wait for the weekly report—we contact you right away with a phone call to ensure you’re informed and can make decisions quickly.
For emergencies or urgent requests, we’re always reachable via phone or WhatsApp, so you can count on us to respond promptly and arrange an extra visit if needed. Your peace of mind is our top priority.
Handling Special Requests
In addition to our standard services, we’re here to help with special requests that make your life easier. Here are some examples of what we can do for you:
Package Receipt: We can coordinate a date to receive and securely store your packages until you return.
Home Access for Authorized Visitors: We’ll open your home and accompany authorized guests (e.g., family, friends, or service providers) during their visit.
Pre-Arrival Preparation: We’ll ensure your home is spotless, well-ventilated, and ready for your return, including turning on heating or air conditioning as needed.
Supervision of Repairs or Deliveries: We’ll be present to oversee any repairs, installations, or deliveries on your behalf.
Why Choose ActiveHome for Direct Communication?
Fast Response: We’re just a call or message away, ready to address emergencies or special requests.
Flexibility: Whether it’s an urgent issue or a unique need, we adapt to your situation.
Personalized Service: We treat your home as if it were our own, ensuring every detail is taken care of.
Trust and Transparency: You’ll always know what’s happening, thanks to our open and direct communication.
